About me
Throughout my career, I have seen business from different perspectives: from rigid corporate hierarchies to flexible startups. In each of these models, I have observed the same pattern:
The larger the structure becomes, the further the leadership moves away from the customer's reality.
When this distance increases, decisions start being made based on numbers in spreadsheets rather than on people's real-life experiences. CX turns into a boring report, losing its meaning.
My task is to bridge this gap. I help ensure that Customer Experience is not just an "improvement project," but a part of the company's DNA and its daily decision-making system.
More than 20 years of international experience
Over two decades in international business, I have held leadership positions in major organizations and participated in scaling fast-growing companies across various markets. This experience has led me to one truth: no growth is sustainable if the customer is not at its center.
Today, our focus is to transform this experience into your success.
In conclusion
In most companies, customer experience is something that "just happens." But if built correctly, it becomes your only inimitable competitive advantage.
Contact
Contact us for a consultation
Phone number
info@surenkok.com
+7 966 036-47-43
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Business Details
Name: Sole Proprietor Ömür Sürenkök
Tax ID: 343526680904